Policies and FAQ

University of Arizona Policies

Participant Code of Conduct

The Continuing & Professional Education Participant Code of Conduct is available here.

Grievance Policy

The Continuing & Professional Education Grievance Policy is available here.

Nondiscrimination and Anti-Harassment Policies

The University of Arizona is committed to fostering a learning, working, and living environment free from all forms of discrimination, including harassment. The University's Nondiscrimination and Anti-harassment Policy and the Student Code of Conduct prohibit discrimination and harassment on the basis of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, and genetic information.

Electronic Privacy Policy

UA’s Electronic Privacy Policy is available here.

Registration Fees

Payment in full is required at the time of registration. CaPE accepts credit card payments, checks made out to the University of Arizona, and official company or organization Purchase Orders.

There is a $25 service charge for any returned check.

Financial Assistance

Financial assistance may be available. See our Financial Assistance FAQs or contact us via phone at (520) 626-5091 or email for more information.

Books and Materials

Handouts and course materials are usually included in the registration fee. Books or other materials such as software may occasionally be required at an additional cost. If the class requires additional materials, instructions for purchase will be included in your registration confirmation email.

Class Locations

In-person classes are held in a variety of locations. Course locations are noted in the course listings. Your registration or welcome email will usually include directions and parking information. CaPE reserves the right to change the locations of classes.

Cancellations or Changes in Course Schedules

CaPE reserves the right to cancel or reschedule classes, change instructors or change class locations when necessary. If a class is cancelled or rescheduled by CaPE, you will receive a refund of your registration fee. Or, if you prefer, you may request a transfer to another class.

We will notify you via email and/or phone about class cancellations or changes, so please make sure your contact information is correct when you register. 

Waiting Lists

If a class is full, you can be added to a waiting list. If you are unable to add yourself to the waitlist through the CaPE registration system, call 520-626-5091 or email ce-info@email.arizona.edu.

Attendance Policy

For successful completion of many courses, attendance at most or all scheduled class sessions is required. If you miss a class session due to an emergency, speak to your instructor as soon as possible.

If you will be unable to complete a course due to major health or other issues beyond your control, see the Hardship Withdrawals section below.

Standards of Progress

Students who receive financial aid from federal or state agencies must provide progress reports when requested by their assigned counselor. Your program supervisor may request a review of your progress periodically.

Refunds and Transfers

No refunds or transfers will be issued after the course start date, except as described in the Hardship Withdrawal section below.

If you are not able to or no longer wish to take a course, you may request a refund or transfer.

If you request a refund prior to the relevant deadline described below, you will be refunded your full registration fee minus a $25 administrative fee.

You may also request to transfer to a different class. Participants whose registration fees were paid by a third party (such as AZ@Work or an employer) may not be eligible for transfers. If you request to transfer to a different class, one transfer is processed at no charge. A $25 administrative fee is applied to subsequent transfer requests.

Deadlines for refund and transfer requests depend on the type of course:

  • For courses with a specific start date, the deadline is three business days before the course starts.
  • For online courses without a specific start date, participants have three business days from the date they enrolled to request a refund or transfer. However, no refunds or transfers are available once course material has been accessed in any manner.

Requests for refunds and transfers must be in writing. Submit requests via email to ce-info@email.arizona.edu. You may also mail your request to our office:

UA Continuing & Professional Education
1955 East Sixth Street
Tucson, AZ 85721

Please allow 5-7 business days for credit card refunds and 6-8 weeks for check refunds.


All exam fees are non-refundable. Arrangements to take exams must be made within 6 months of completion of the course. Prices for exams are subject to change without notice.

Hardship Withdrawal

If the deadline to request a refund or transfer has passed and you are unable to complete a course or program due to physical health, mental health or other circumstances beyond your control, you may request a hardship withdrawal. To inquire about a hardship withdrawal, submit requests via email to ce-info@email.arizona.edu.

Withdrawing from a Certificate Program

If you are participating in a multi-course certificate program, requesting a refund from a specific course does not withdraw you from the certificate program. If you want to completely withdraw from a multi-course certificate program, send your request by email to ce-info@email.arizona.edu.

Continuing Education Units (CEUs)

CEUs are a nationally recognized means of tracking your continuing education coursework. CEUS are available by request for many CaPE classes. 10 contact hours = 1 CEU. Requests should be made within two weeks of course completion and include payment of $25 per course.

If you are offering a class or course and would like to award CEUs, we can work with you to do so. Please contact us at least two weeks prior to the class or course start date. The fee for CEU eligibility determination is $125 ($75 for UA departments).

To request CEUs, please go to the Request Continuing Education Units page.

Funding and Tuition Assistance for CaPE Programs

Can I use University Qualified Tuition Reduction (QTR) for CaPE classes?

No, QTR does not apply to CaPE noncredit courses. UA faculty and staff receive a 10% discount on many courses; however, this discount does not apply to family members.

Is tuition assistance or financial aid available?

Participants in UA Continuing & Professional Education programs may be eligible for discounts and financial assistance.


Participants may be eligible for discounts, including:

  • University of Arizona faculty, staff and students receive a discount on many courses (Qualified Tuition Reduction does not apply to CaPE noncredit courses)
  • Active military and veterans
  • Group registration of three or more individuals from a single organization
  • Members of specific businesses or organizations

Only one discount can apply per registration. 

Scholarships, Grants, and Other Options

  • Arizona @ Work One-Stop Service Centers. Funding through the federal Workforce Innovation and Opportunity Grant (WIOA) for CaPE programs may be available for unemployed or dislocated workers and other eligible applicants. Learn more by contacting your local One-Step Service Center.
  • Veterans’ benefits. Specific CaPE programs may be approved for funding. Email ce-info@arizona.edu or call 520-626-5091 to determine individual benefit eligibility.
  • Military spouses. Specific CaPE programs may be approved for MyCAA scholarship funding. Email ce-info@arizona.edu or call 520-626-5091 to determine individual benefit eligibility.
  • Private educational loans. Examples include obtaining a loan from your bank or credit union.

Requirements and Eligibility for CaPE Programs

Who can take CaPE classes?

CaPE courses are open to everyone 18 years of age or older. If a specific course has prerequisites, that information will be included in the course description.

Our classes are designed to help adult workers gain the knowledge and skills they need to achieve career success. Our students include:

  • Working professionals who want to learn new skills, so they can advance in their current careers
  • People who want to launch a new career
  • Un(der)employed workers looking to acquire the skills they need to find a new job
  • Workers who want to keep current in a rapidly-changing profession

What most of our students have in common is that they are busy, and they need flexible learning options. That’s why we offer a wide variety of online classes that allow busy adults to learn at their own pace and at their convenience. Most online courses provide 12 months of access to course material. Many of our in-person classes meet during the evening or on weekends to accommodate the needs of working professionals.

What is the difference between credit and non-credit courses?

Credit courses are for students who are interested in earning an associate, bachelor or graduate degree. All CaPE classes are non-credit and are intended for working adults who want to learn new skills or earn professional credentials. CaPE programs cannot be applied towards any for-credit degree program.

What is the difference between a certification and a certificate?

A certification course prepares you to take a nationally-recognized certification exam, such as CCNP, CISA, CISSP, COMPTIA, Project Management Professional (PMP) or Professional in Human Resources (PHR) examination. Certification exams can help experienced professionals move up in their current careers or open the door to starting a career in certain industries.

A certificate is awarded upon satisfactory completion of a course or program. Certificates are useful for demonstrating that you have learned new skills that can help you advance in your current career or launch a new one.

Taking Online Courses

What technology do I need to take an online course?

For most online courses, all you need is a computer with a reasonably good internet connection.

Individual courses may have specific requirements, but we recommend that your equipment meet the following minimum system requirements:

  • Processor: i5 or i7 Intel processor or equivalent
  • Memory: 1 GB RAM or greater
  • A high-speed internet connection
  • Current web browser
  • Operating system: Windows 7 or higher, Apple OS X 10 or higher

Courses may also require the use of specific software. Please be sure to check that your computer meets the minimum system requirements to use that software.

How do I access my online course?

Once you have enrolled, you will be given instructions for accessing your online course.

Will I have access to an instructor while taking my online course?

Online courses may be self-paced, instructor-led, or mentor-supported.

In a self-paced course, you are given access to the course materials, but there is not a person leading you through the material. A mentor-supported class is like a self-paced class, but there is an expert available to answer questions and help you better understand the material. In an instructor-led class, you usually interact with an instructor at various points through the class, and the instructor will be available to answer questions.

How will I know if I’m doing well in my online course?

Most of our online courses include periodic assessment tests to help you measure whether you are understanding the material or could benefit from more study.