Policies and FAQ

General Information

Proposing a Class

If you would like to propose a class, UA Continuing Education welcomes preliminary proposals for consideration.  Please send a 1-2 paragraph description of the course along with a 1 page summary of your credentials and teaching experience. Remit this via Email to: sand@email.arizona.edu. A full proposal may be requested from you after initial review.  If you would like to submit a full proposal, you may submit this electronically through this link: 


Registration and Course Information

Who May Enroll

UA Continuing Education non-credit courses are open to everyone 18 years of age or older, unless otherwise noted, or by special permission from the Assistant Dean of the Outreach College.

Class Locations

Course locations are noted in the course listings in this catalog.  Many non-credit classes are held at the UA Continuing and Professional Education, located on the third floor of the University Services Building, 888 North Euclid Avenue.

The UACE reserves the right to change the locations of classes.

Parking for Classes at 888 N. Euclid Avenue

UA Continuing and Professional Education is located at 888 N. Euclid Avenue, in the University Services Building. Please park in the adjacent Main Gate Parking Garage, with the entrance on 1st Street, just east of Euclid Avenue.  We suggest you park on or near the 3rd floor of the parking garage, as there is a bridge to UA Continuing and Professional Education from that floor. Parking is free on the weekends with exceptions of days when there is a UA home Football and Basketball game.  Please do NOT park in designated spaces for the Arizona Historical Society or the Marriott hotel.

There is also metered street parking on 1st and 2nd Streets and on Tyndal.  Meters are free of charge after 5:00 p.m.

Enrollment Fees

Payment in full is required at the time of registration.  UACE accepts official company or organization Purchase Orders.

There is a $25 service charge for any returned check.

Financial Assistance

Financial assistance may be available if you are unemployed, a veteran or veteran’s spouse, or a person with a disability.  Call Jo Ann Sanders for more information 520-626-5093.

Course Books and Materials

Handouts and course materials are usually included in the enrollment fee.  Books may occasionally be required at an additional cost.  In these instances, the course description provides information on the cost of books, which are usually available for purchase through the UA Main Gate Bookstore.  Instructions for purchase will be included in the registration confirmation.

Cancellations or Changes in Course Schedules

The UACE reserves the right to cancel or reschedule classes and to change instructors when necessary.  If a class is cancelled or rescheduled you may request a transfer to another section of the same class, another class, or a refund of your enrollment fee.   In the event of such changes, UACE will notify each registered student via email and/or phone about class cancellations or scheduled changes.  Please make sure your contact information is correct when you register. 

Transferring to another Class

Transfers from one non-credit course to another can be made at least three business days prior to the start of class.  Contact us by phone (520-621-7724); fax (520-621-3269) or email UACE-info@email.arizona.edu.


  • Test vouchers are non-refundable. No exceptions!
  • Arrangements to take Exams must be made within 6 months of completion of the course.
  • Prices for Exams are subject to change without notice.

Course Withdrawals/Transfers/Refunds

University of Arizona Continuing & Professional Education (UACaPE) reserves the right to cancel any noncredit course, in which case registration fees are fully refunded. If it becomes necessary for UACaPE to cancel, postpone or combine courses, or change a course location, you will be notified by email or phone. It is important that we have your current contact information! If a course is cancelled, you may transfer to another course, receive an electronic credit voucher to apply to another course, or receive a full refund. If registration payment is received after the enrollment limit has been reached, a full refund will be issued.

If you request to withdraw from a course at least 72 business hours (eg. not including holidays/weekends) prior to the course start time, you will receive a refund minus an administrative fee of $15 for courses up to $150, and minus an administration fee of $35 for courses over $150. You may transfer to another course and only pay the difference in fees if applicable. A registration transfer is processed once at no charge. An administrative charge as outlined above is applied when transferring the same registration more than once.

For online training programs through ProTrain, 360Training and Center for Legal Studies, students have 3 business days from the enrollment date to request a refund, however, NO refunds are available once course material has been accessed in any manner.  

Allow 5-7 business days for credit card refunds and 6-8 weeks for check refunds.

Requests for withdrawals, refunds or transfers must be in writing. Submit requests via email to UACE-info@email.arizona.edu or fax to 520-621-3269. You may also mail or bring in your refund request to our office: 

UA Continuing & Professional Education

University Services Building

888 N. Euclid Ave., Room 301

P.O. Box 210158

Tucson, AZ  85721

No refunds or transfers will be issued after the course start date.

For Withdrawal, Transfer and Refund requests for OLLI-UA, please contact the OLLI-UA office directly at 520-626-9039 or by email at ollimail@email.arizona.edu.  



UA Continuing and Professional Education is pleased to extend a 10% discount to members of our Military (active and veterans).  Discounts are for course fees only. 

University of Arizona employees are eligible for a 10% discount on all courses offered through UA Continuing and Professional Development.  Sorry, tuition waivers do not apply for non-credit courses, and this offer does not extend to family members.  Discounts are for course fees only.

Class Waiting Lists

If a class is full, you may place your name on a waiting list by calling the Student Services Center at 520-621-7724.  When a new section is added, students on the wait list are contacted first. Check our website for the most current list of classes.

Continuing Education Units (CEUs)

CEUs are a nationally recognized means of tracking your continuing education coursework.  CEUS are available for all UACE business and technology training in-person offerings. Requests should be made within two weeks of course completion and include payment of $25 per course.  10 contact hours = 1 CEU.

Attendance Policy

100% attendance is required for Certificate programs and courses, in order to qualify for the award of a certificate.  If you miss a class session due to an emergency, there may be a possibility of arranging for a make-up session. Students have two weeks to request a make-up session and one year to complete the class.

Standards of Progress

Students who receive financial aid from federal and state agencies must provide progress reports when requested by their assigned counselor.  Your program supervisor may request a review of your progress at the end of each semester.

Student Code of Conduct

It is important that all students are aware of conduct required by UACE in order to participate in our programs and services. A detailed policy, UA Policy #308, is provided on the web at http://deanofstudents.arizona.edu/Student_code_conduct2011.pdf

Equal Educational Opportunity Policy and Accessibility Information

The UA Continuing and Professional Education is committed to providing equal educational and employment opportunity regardless of race, color, national origin, physical or mental handicap, age, gender, sexual preference, ancestry or medical condition.


How do I access my online course?

Once you have enrolled, you will be given a login and password.


Will I have access to an instructor while taking my online course?

The majority of our online course offerings are instructor-led, with 24-hour access to the instructor.


How will I know if I’m doing well in my online course?

Throughout most of our online courses there will be assessment tests to assist the student in knowing where s/he may need more study.


What advantages does UA's Continuing and Professional Development Program offer?

  • Effective, Convenient, Affordable, High quality training
  • Most courses have 12-month online access
  • Mentors available live online 24X7 to provide support in a variety of courses
  • Hands-on exercises contained within courses
  • Tests and quizzes within most courses
  • Choice of Instructor-Led or Online Courses
  • Online Discussion Groups
  • Flexible Schedules
  • Industry Recognized Programs
  • Customized Programs