University of Arizona Continuing & Professional Education Grievance Policy

Grievance Policy

Application of Policy

Arizona Online Continuing & Professional Studies is committed to conducting our programs in compliance with our policies and Code of Conduct. This Grievance Policy applies to Continuing & Professional Studies program participants who believe they have been treated in a way that violates those policies.  

Complaints Not Addressed Through the Grievance Process

Allegations of harassment or of discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information are handled by the University of Arizona Office of Institutional Equity.

Grievance Procedure

  1. Attempt informal resolution.

    Participants are encouraged to attempt to resolve concerns or complaints through discussion with the course instructor or a Continuing & Professional Studies staff member. If the matter is not resolved to the participant’s satisfaction through this informal process, the participant can submit their grievance to the Arizona Online Assistant Director of Non-credit Programs, as described below.

  2. Submit a formal grievance.

    Grievances must be submitted to Continuing & Professional Studies in writing within one month of the occurrence, either via email to jkn@arizona.edu or via mail to:

    University of Arizona Continuing & Professional Studies
    Attn: Jessica Normoyle
    The Refinery @ The UA Tech Park
    1600 East Idea Lane, 3rd Floor
    Tucson, AZ 85721

    The submission should include sufficient detail to allow Continuing & Professional Studies to understand and investigate the grievance, including:

    • A clear statement that reports the alleged conduct, including the date and location.
    • The Continuing & Professional Studies Policy or Code of Conduct that the alleged conduct violates.
    • The full name of any individuals involved in the alleged conduct.
    • Any evidence available to support the grievance.

     

  3. Within two weeks of receipt, the grievance will be reviewed by Continuing & Professional Studies. During the review process, Continuing & Professional Studies may contact the individual filing the grievance, and any other party relevant to the investigation. Once an investigation is complete, Continuing & Professional Studies will provide the individual who filed the grievance with a written summary of grievance resolution.

    If the decision is not satisfactory to the individual, the grievance may be escalated to the Vice Provost for Arizona Online, who has oversight of Continuing & Professional Studies programs.