Course Information and Policies


University of Arizona Policies

The Continuing & Professional Education Participant Code of Conduct is available here.
The Continuing & Professional Education Grievance Policy is available here.
The University of Arizona is committed to fostering a learning, working, and living environment free from all forms of discrimination, including harassment. The University's Nondiscrimination and Anti-harassment Policy and the Student Code of Conduct prohibit discrimination and harassment on the basis of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, and genetic information.
UA’s Electronic Privacy Policy is available here.

Registration and Course Information

Payment in full is required at the time of registration. CaPE accepts credit card payments, checks made out to the University of Arizona, and official company or organization Purchase Orders. There is a $25 service charge for any returned check.
Financial assistance may be available. See our Financial Assistance FAQs or contact us at 520-626-5091 or email ce-info@email.arizona.edu for more information.
Handouts and course materials are usually included in the registration fee. Books or other materials such as software may occasionally be required at an additional cost. If the class requires additional materials, instructions for purchase will be included in your registration confirmation email.
In-person classes are held in a variety of locations. Course locations are noted in the course listings. CaPE reserves the right to change the locations of classes.
CaPE reserves the right to cancel or reschedule classes, change instructors or change class locations when necessary.  If a class is cancelled or rescheduled by CaPE, you may request a transfer to another class or a refund of your registration fee. We will notify you via email and/or phone about class cancellations or changes, so please make sure your contact information is correct when you register. 
If a class is full, you can add yourself to the wait list via our registration system. Call 520-626-5091 or email ce-info@email.arizona.edu if you require assistance. 
For successful completion of many in-person courses, attendance at most or all scheduled class sessions is required. If you miss a class session due to an emergency, speak to your instructor as soon as possible. If you will be unable to complete a course due to major health or other issues beyond your control, see the Hardship Withdrawals section below.
Extensions may be available for online classes, in some cases. Please call 520-626-5091 or email ce-info@email.arizona.edu to request an extension.
Students who receive financial aid from federal or state agencies must provide progress reports when requested by their assigned counselor. Your program supervisor may request a review of your progress at the end of each semester.

Refunds, Withdrawals and Transfers

No refunds or transfers will be issued after the course start date, except as described in the Hardship Withdrawal section below.

If you are not able to or no longer wish to take a course, you may request a refund or transfer.

If you request a refund prior to the relevant deadline described below, you will be refunded your full registration fee minus a $25 administrative fee.

You may also request to transfer to a different class. Participants whose registration fees were paid by a third party (such as state/county workforce development agencies or an employer) may not be eligible for transfers. If you request to transfer to a different class, one transfer is processed at no charge. A $25 administrative fee is applied to subsequent transfer requests.

Deadlines for refund and transfer requests depend on the type of course:
  • For courses with a specific start date, the deadline is three business days before the course starts.
  • For online courses without a specific start date, participants have three business days from the date they enrolled to request a refund or transfer. However, no refunds or transfers are available once course material has been accessed in any manner.
Requests for refunds and transfers must be in writing. Submit requests via email to ce-info@email.arizona.edu. You may also mail your request to our office:

UA Continuing & Professional Education
1955 East Sixth Street
Tucson, AZ 85721

Please allow 5-7 business days for credit card refunds and 6-8 weeks for check refunds.

Withdrawing from a Certificate Program: If you are participating in a multi-course certificate program, requesting a refund from a specific course does not withdraw you from the certificate program. If you want to completely withdraw from a multi-course certificate program, send your request by email to ce-info@email.arizona.edu.
All exam fees are non-refundable. Arrangements to take exams must be made within 6 months of completion of the course. Prices for exams are subject to change without notice.
If the deadline to request a refund or transfer has passed and you are unable to complete a course or program due to physical health, mental health or other circumstances beyond your control, you may request a hardship withdrawal. To inquire about a hardship withdrawal, submit requests via email to ce-info@email.arizona.edu.

Continuing Education Units (CEUs)

CEUs are a nationally recognized means of tracking your continuing education coursework. CEUS are available by request for many CaPE classes. 10 contact hours = 1 CEU. Requests should be made within two weeks of course completion and include payment of $25 per course. If you are offering a class or course and would like to award CEUs, we can work with you to do so. Please contact us at least two weeks prior to the class or course start date. The fee for CEU eligibility determination is $125 ($75 for UA departments). To request CEUs, please go to the Request Continuing Education Units page.